Terms of service
TERMS OF SERVICE
Effective Date: January 1, 2026
Company Name: Auburn & Ivory LLC
Website: www.auburnivory.com
Contact Email: info@auburnivory.com
1. Overview
This website is operated by Auburn & Ivory LLC (“Company,” “we,” “our,” or “us”). Throughout the site, the terms “we,” “us,” and “our” refer to Auburn & Ivory.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.
If you do not agree to all the terms and conditions, you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms:
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You represent that you are at least the age of majority in your state or province of residence.
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You may not use our products for any illegal or unauthorized purpose.
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You must not transmit any viruses or destructive code.
A breach of these Terms may result in termination of your access to our services.
3. Products & Availability
Auburn & Ivory offers heritage accessories including scarves, fans, keepsakes, and limited-edition collections.
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All products are subject to availability.
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We reserve the right to discontinue any product at any time.
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Limited releases may not be restocked.
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We make every effort to display colors and materials accurately, but we cannot guarantee your device’s display will reflect exact colors.
Because many items are small-batch or handcrafted, slight variations may occur. These are not defects but part of the artistry.
4. Pricing & Payments
All prices are listed in USD unless otherwise stated.
We reserve the right to:
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Modify prices at any time without notice.
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Correct pricing errors.
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Refuse or cancel orders at our discretion.
We may limit or cancel quantities purchased per person, per household, or per order.
Accepted payment methods are displayed at checkout.
5. Shipping & Processing
Processing times and shipping details are outlined in our Shipping Policy.
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Orders are processed within 3-5 business days unless otherwise stated.
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Free shipping may apply to orders over $100 (before tax and after discounts).
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Once an order has shipped, Auburn & Ivory is not responsible for carrier delays.
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Customers are responsible for providing accurate shipping information.
6. Returns & Exchanges
Please review our Return Policy for details.
Due to the limited and intentional nature of our collections:
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Items must be returned unused and in original packaging.
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Certain items (e.g., final sale or custom pieces) may not be eligible for return.
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Return shipping costs are the responsibility of the customer unless the item arrived damaged.
We reserve the right to deny returns that do not meet our standards.
7. Intellectual Property
All content on this site — including but not limited to:
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Logos
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Designs
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Product names
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Photography
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Copywriting
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Graphics
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Campaign concepts (including “Living Memories” and related brand elements)
— is the property of Auburn & Ivory LLC and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit our content without written permission.
8. User Comments & Submissions
If you send creative ideas, feedback, testimonials, or other materials:
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You grant Auburn & Ivory the right to use, edit, and publish them without restriction.
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We are not obligated to maintain comments in confidence or provide compensation.
We reserve the right to remove content we deem inappropriate.
9. Third-Party Services
We may use third-party tools (e.g., payment processors, shipping providers, analytics platforms). These services operate under their own terms and policies.
We are not liable for third-party service interruptions or actions.
10. Limitation of Liability
To the fullest extent permitted by law:
Auburn & Ivory shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our products or website.
Our total liability shall not exceed the amount paid for the product purchased.
11. Indemnification
You agree to indemnify and hold harmless Auburn & Ivory LLC, its members, affiliates, and partners from any claim arising from your breach of these Terms or misuse of our website.
12. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of our website shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia.
These Terms apply to all users within the United States.
13. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at our discretion. Updates will be posted on this page.
Your continued use of the website following changes constitutes acceptance of those changes.
14. Contact Information
Questions about the Terms of Service should be sent to:
Auburn & Ivory LLC
info@auburnivory.com